Melbet Privacy Policy

Melbet treats the protection of personal data as a fundamental obligation to every user. The following outlines what information is collected, how it is safeguarded, and the rights available to users under applicable Indian data protection law.

Personal Information Collected

The following categories of personal data may be collected during registration and continued use of the platform:

• Full name
• Date of birth
• Email address
• Telephone number
• Residential address
• Government-issued identification details
• Financial and payment information
• Device and browser technical data
• Transaction records

Purpose of Collection

Personal data is collected for the following purposes:

• Verifying user identity and age in compliance with Indian regulations
• Processing deposits, withdrawals, and other financial transactions
• Maintaining and managing user accounts
• Detecting and preventing fraudulent activity
• Fulfilling obligations under applicable legal and regulatory frameworks
• Improving the quality and functionality of services provided

Security Measures

Melbet employs a combination of technical and organisational safeguards to protect all personal data, including:

• SSL encryption for all data transmitted through the platform
• Restricted internal access to sensitive personal information
• Regular security audits and system reviews
• Secure data storage protocols
• Staff training on data handling and confidentiality obligations

User Rights

In accordance with Indian data protection law, users hold the following rights in relation to their personal information:

• The right to access personal data held by the platform
• The right to correct inaccurate or outdated information
• The right to request deletion of personal data, subject to legal and regulatory retention obligations
• The right to withdraw consent for specific forms of data processing
• The right to receive clarification on how personal data is being used

To exercise any of the above rights, users may contact the support team through the official channels listed on the website.

All personal information collected by Melbet is used for clearly defined and lawful purposes. No data is processed without a legitimate basis, and all activities comply with applicable data protection regulations in India.

Account and Service Management

Collected data is used to:

• Create and maintain user accounts
• Verify the identity and eligibility of each user
• Process financial transactions, including deposits and withdrawals
• Resolve account-related queries and support requests
• Communicate important account and service notifications

Service Optimisation

Technical and behavioural data may be used to:

• Analyse platform usage patterns and improve functionality
• Identify and resolve technical errors or service disruptions
• Customise the user experience based on preferences and activity
• Monitor platform performance and stability

Marketing and Communications

With the explicit consent of the user, personal data may be used to:

• Send promotional communications, offers, and updates relevant to the user
• Deliver personalised content based on usage history
• Conduct surveys to assess user satisfaction

Users retain the right to withdraw consent for marketing communications at any time by contacting support or using the unsubscribe option in any promotional message.

Regulatory and Legal Compliance

Personal data is also processed to:

• Comply with anti-money laundering (AML) obligations
• Meet Know Your Customer (KYC) requirements
• Respond to lawful requests from competent Indian authorities
• Retain records as required under Indian financial and gaming regulations

All data processing activities are conducted with full transparency, and users are informed of the purpose prior to any collection.

Users have the right to access, review, and request modifications to the personal information held by Melbet at any time. The following outlines the procedures for exercising these rights.

Accessing and Updating Personal Data

Users may access their personal information by:

• Logging into their registered account and navigating to the profile settings
• Submitting a formal request through the customer support channels available on the website

Requests to correct inaccurate or incomplete data will be addressed within a reasonable timeframe following identity verification.

Data Modification and Removal

If a user wishes to modify or delete their personal data, the following steps apply:

• Submit a written request to the support team specifying the nature of the modification or deletion
• Provide valid identification to confirm the authenticity of the request
• Deletion of data is subject to any legal or regulatory retention requirements that may necessitate retention of certain records

Consent for Security Checks

By registering on the platform, users grant consent for Melbet to conduct identity and security verification checks as required under Indian KYC regulations. These checks are conducted to protect the integrity of the platform and the interests of all users.

Payment Data Processing

Financial data, including payment card details and bank account information, is processed through authorised third-party electronic payment service providers. These providers operate under strict data security standards and are contractually bound to maintain the confidentiality of all payment information. Melbet does not store full payment card details on its own servers.

Melbet does not permit the use of its platform by individuals under the age of 18. The following policies are in place to protect the privacy and safety of minors.

Age Restriction Policy

• Registration on the platform is restricted to adults aged 18 years and above
• Users are required to confirm their age at the point of registration
• All accounts are subject to identity verification, which may include submission of government-issued documentation

Limitations on Age Verification

Melbet acknowledges that online age verification has inherent limitations. Without the submission of supporting documentation, the platform cannot independently confirm the age of every user. For this reason, responsible use by account holders is strongly encouraged, and users must not allow minors to access their accounts.

Procedure for Parents and Guardians

If a parent or legal guardian believes that a minor has registered on the platform and that personal data has been collected without appropriate consent, they may:

• Contact the customer support team through the official channels listed on the website
• Submit a formal request for the deletion of the account and all associated personal data
• Provide relevant documentation to support the request

Melbet will review and act on such requests promptly and without delay upon verification of the circumstances.

In the course of providing its services, Melbet may transfer personal data to, and process it in, countries outside India where the company has partners, affiliates, or operational infrastructure.

Basis for International Transfers

• By registering and using the platform, users expressly consent to the transfer of their personal data to other jurisdictions
• Such transfers are carried out only where necessary for the delivery of services or the fulfilment of contractual obligations

Data Protection Standards for Cross-Border Transfers

Melbet ensures that all parties involved in international data processing, including agents, partners, and affiliated entities, are bound by strict confidentiality and data protection obligations. Specifically:

• All third-party recipients of personal data are required to maintain standards of data protection no less rigorous than those applied by Melbet
• Contractual safeguards are in place to govern the handling of personal information across jurisdictions
• Data is not transferred to any entity that does not comply with applicable data security requirements

Users who do not consent to international data transfers should refrain from using the platform, as such transfers are an operational necessity for the delivery of services across international markets.

This Legal Disclaimer forms a component of the Privacy Policy and establishes a specific legal framework that governs the relationship between Melbet and its users with respect to personal data handling.

Scope and Application

• This disclaimer modifies or limits the application of certain general legal norms to the extent permitted under applicable Indian law
• It creates a specific legal arrangement governing the processing, storage, and disclosure of personal data in the context of the services provided

Acceptance of Terms

The terms set out in this disclaimer, and in the broader Privacy Policy, become binding on a user upon:

• Signing or formally accepting the Privacy Policy during registration
• Ratification of the agreement through continued use of the platform
• Joining the platform in any capacity that involves the submission of personal information

Users are advised to review this document in full prior to accepting its terms. Continued use of the platform constitutes ongoing acknowledgment of and adherence to the provisions contained herein.

Melbet uses cookies on its platform to enhance functionality, support analytics, and improve the overall experience for each user.

What Cookies Are

Cookies are small text files placed on a user’s device when they visit a website. They allow the platform to recognise returning visitors, retain preferences, and collect technical data related to site usage.

How Cookies Are Used

Cookies are used on the platform for the following purposes:

• Statistics and analytics: To collect data on how users navigate and interact with the platform, enabling ongoing improvements
• Behavioural analysis: To understand user preferences and browsing patterns over time
• Personalisation: To customise the display and content of the platform in accordance with individual user preferences
• Performance optimisation: To monitor and improve site loading speed, stability, and overall technical performance

Cookie Storage Period

Cookies placed by the platform are stored on the user’s device for a period of one year from the date of their initial placement, unless cleared earlier by the user.

Managing Cookie Preferences

Users may adjust their browser settings to restrict or disable cookies at any time. However, disabling certain cookies may affect the functionality of the platform and limit access to some features.

The use of any services available on the Melbet platform is conditional upon full and unconditional acceptance of this Privacy Policy.

Conditions of Acceptance

• Users must read and accept this Privacy Policy in its entirety before accessing or using any service on the platform
• Acceptance is recorded at the point of registration and constitutes a binding acknowledgment of all terms contained within this document
• Continued use of the platform following any updates to this policy constitutes acceptance of the revised terms

Precedence of Current Version

• The current version of this Privacy Policy supersedes all previous versions
• In the event of any conflict between the current version and any earlier version, the current version shall take precedence in all respects
• Users are encouraged to review this document periodically to remain informed of any changes to data handling practices or applicable legal requirements

Melbet may share personal data with third parties in specific circumstances, in accordance with this Privacy Policy and applicable Indian law.

Grounds for Sharing Personal Data

Personal data may be disclosed to third parties in the following situations:

• To resolve disputes or legal proceedings involving the user or the platform
• To fulfil contractual obligations with payment providers, technology partners, or service operators
• To comply with lawful requests from Indian regulatory or law enforcement authorities
• Where the user has provided explicit consent for a specific form of data sharing

Transparency in Third-Party Disclosure

• Third-party recipients of personal data are, where possible, identified on the platform
• In circumstances where a specific third party is not named on the site, Melbet will disclose the purpose for the transfer and the volume of data shared upon request
• Data sharing with third parties is limited to what is strictly necessary for the stated purpose

User Consent for Data Transfer

By submitting personal information on the platform, users acknowledge and consent to the transfer of that data to third parties as described in this section. Users who do not consent should not submit personal information or use the services.

All third parties receiving personal data are bound by confidentiality obligations and are required to process such data only for the purposes for which it was shared.

The Melbet platform may contain links to external websites operated by third parties. These links are provided for reference or convenience and do not constitute an endorsement of those websites or their content.

Scope of Responsibility

• Melbet does not control and is not responsible for the data collection, storage, or usage practices of any external website
• Each third-party website operates under its own privacy policy, which is independent of this document
• Melbet cannot guarantee the data protection standards applied by external platforms

User Responsibility

Users who follow links to external websites are advised to:

• Review the privacy policy of each external site before submitting any personal information
• Exercise caution when providing personal or financial details on platforms outside the Melbet website
• Contact the relevant third-party website directly with any queries regarding their data practices

Melbet accepts no liability for any privacy breach, data misuse, or security incident that occurs on an external website accessed through a link on the platform.