Melbet Rules and Regulations in India

User Agreement

By completing registration and using the Melbet platform, you enter into a legally binding agreement with the operator. These general terms apply to all services available on the platform, including sports betting, casino games, and any promotional offers or bonuses. You are responsible for reading and understanding all applicable rules before use.

Eligibility Requirements

To use the platform’s services, you must meet the following conditions:

• You must be at least 18 years of age.
• You must be a natural person and not a legal entity.
• You must not be registered as a problem gambler or have requested self-exclusion.
• Your account must be registered in your own name, and only one account per person is allowed.
• You must access the platform from a jurisdiction where such use is not prohibited by local law.

Acceptable Use

The platform’s services are intended solely for personal, non-commercial entertainment. The following are strictly prohibited:

• Use of automated tools, bots, or scripts to interact with the platform.
• Collusion with other users or exploitation of system errors.
• Providing false information during registration or identity verification.
• Any conduct that interferes with the platform’s integrity or the rights of other users.

Content Protection

All content published on the platform, including text, graphics, software, and odds data, is protected by intellectual property laws. You may not reproduce, distribute, or commercially exploit any such content without prior written authorisation from the operator.

Modifications to Terms

Melbet reserves the right to modify these general terms at any time. Users will be notified of material changes through the platform or via registered email. Continued use of the services following any such notification constitutes your acceptance of the revised terms.

Limitation of Liability

The operator shall not be held liable for:

• Losses arising from technical interruptions, server downtime, or connectivity issues beyond its reasonable control.
• Decisions made by users based on odds or information displayed on the platform.
• Any indirect or consequential losses resulting from use of the services.

Liability is limited to the amount deposited and held in your account at the time of any relevant incident, subject to applicable law.

Overview of Wagering Policies

All bets placed on the platform are subject to the general betting rules outlined in this section. These rules apply uniformly across all sports, markets, and event types available on the Melbet sportsbook.

Eligibility to Place Bets

To place a bet, you must:

• Hold a verified and active account.
• Have sufficient funds in your account balance.
• Be of legal age (18 years or above).
• Not be subject to any betting restrictions imposed by the operator.

Bet Acceptance

• All bets are accepted subject to availability of the relevant market and event.
• The operator reserves the right to decline any bet, in whole or in part, without stating a reason.
• A bet is confirmed only once it appears in your account’s betting history with a unique reference number.
• Verbal confirmations or on-screen previews do not constitute acceptance.

Stake Limits

The following general stake parameters apply:

Specific limits for individual events or markets may differ and are displayed at the point of bet placement.

Settlement of Bets

• Bets are settled based on the official result of the relevant event, as determined by the relevant governing body.
• In the event of a discrepancy between displayed odds and the correct odds, the operator reserves the right to void or recalculate the bet.
• Winnings are credited to your account balance following the completion and official confirmation of the event outcome.
• Any bonus funds used in placing bets are subject to separate bonus terms and wagering conditions.

Bet Restrictions and Cancellations

Bets may be restricted, voided, or cancelled under the following circumstances:

• An event is postponed, abandoned, or cancelled without resumption within the specified timeframe.
• Odds were published due to a technical error or human mistake.
• Evidence of match manipulation or irregular betting patterns is identified.
• The user has violated the platform’s general terms or acceptable use policies.

In cases of voided bets, the original stake is returned to the user’s account.

Deposits and Withdrawals

All financial transactions on the platform are governed by the payment rules detailed in this section. Users must ensure that all funds deposited are sourced from payment methods registered in their own name.

Available Payment Methods

The platform supports a range of payment options commonly used in India, including:

• UPI (Unified Payments Interface)
• Net Banking
• Credit and Debit Cards (Visa, Mastercard)
• Popular e-Wallets
• Cryptocurrency options (where available)

The list of available methods may be updated periodically. Users are advised to check the Payments section of their account for the current options.

Transaction Limits

Higher transaction limits may be available following full identity verification.

Fees

The platform does not charge fees for standard deposits. However, third-party payment providers may apply their own charges. Users are encouraged to review the terms of their chosen payment provider before initiating a transaction.

Processing Timelines

• Deposits: Typically credited to the account balance instantly or within a few minutes, depending on the payment method.
• Withdrawals: Processed within 15 minutes to 5 business days, subject to verification status and the payment method selected.

Withdrawal requests submitted outside business hours or during peak periods may experience delays.

Identity Verification (KYC and AML)

All users are required to complete identity verification before withdrawals are processed. The following documents may be requested:

• Government-issued photo identification (Aadhaar Card, PAN Card, Passport, or Voter ID)
• Proof of address (utility bill, bank statement, or government correspondence)
• Proof of payment method ownership

Verification is conducted in compliance with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Failure to provide requested documents may result in withdrawal delays or account restrictions.

Refunds

Deposits are non-refundable once funds have been used in placing bets or in other platform activities. Requests for refunds on unused deposited funds will be assessed on a case-by-case basis in accordance with applicable legal requirements.

Commitment to User Welfare

Melbet is committed to maintaining a safe and controlled gambling environment. The platform acknowledges the risks associated with gambling and provides a range of tools and resources to support responsible use of its services.

Responsible Gaming Tools

Users have access to the following account management tools:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Wagering Limits: Restrict the total amount you are allowed to bet within a defined period.
• Session Time Limits: Set a maximum duration for active sessions on the platform.
• Loss Limits: Define a cap on acceptable losses over a given period.
• Self-Exclusion: Temporarily or permanently suspend your account if you feel your gambling is becoming uncontrolled. This option can be activated through account settings or by contacting customer support.
• Reality Checks: Receive periodic notifications during active sessions to inform you of the time spent on the platform.

To activate any of the above tools, navigate to the Responsible Gambling section within your account settings.

Self-Assessment

Users who are uncertain about their gambling habits are encouraged to complete a risk self-assessment questionnaire available in the Responsible Gambling section. The assessment is confidential and designed to help you evaluate your relationship with gambling.

Minors and Vulnerable Persons

• The platform is strictly prohibited for users under the age of 18.
• Users are responsible for ensuring that minors do not access their accounts.
• Parental control tools and third-party software are available to assist in preventing underage access.

Support Organisations

If you or someone you know is experiencing difficulties related to gambling, the following organisations provide confidential support and professional assistance:

• iCall (India): A psychosocial helpline providing counselling services, including for behavioural addictions.
• Vandrevala Foundation Helpline: 1860-2662-345 (24/7, available across India)
• iGaming and Betting Support Resources: Accessible via the platform’s Responsible Gambling page.

The platform will not facilitate any continuation of play for users who have confirmed a gambling problem or who are under a self-exclusion order.

AML and CTF Policy Overview

The platform operates in compliance with internationally recognised Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) standards. All users are subject to these obligations as a condition of using the services.

Identity Verification (KYC Procedures)

Know Your Customer (KYC) procedures are a mandatory component of the platform’s AML compliance framework. Verification may be required at the following stages:

• At the point of registration.
• Prior to processing any withdrawal request.
• Upon reaching specified cumulative transaction thresholds.
• At any point the platform identifies unusual account activity.

Accepted documents for KYC verification include:

• Valid government-issued photo ID (Aadhaar Card, PAN Card, Passport)
• Proof of residential address issued within the last three months
• Source of funds documentation, where applicable

Transaction Monitoring

All deposits, withdrawals, and betting activity on the platform are subject to continuous monitoring. The following patterns may trigger enhanced due diligence procedures:

• Large or unusually frequent deposits inconsistent with stated income.
• Rapid cycling of funds through the account with minimal betting activity.
• Attempts to withdraw funds to a payment method different from the one used for deposit.
• Multiple accounts linked to the same individual or household.

Detection of Suspicious Activity

The platform employs automated systems and manual review processes to identify and report suspicious transactions. Users identified as engaging in potentially suspicious financial activity will be subject to:

• Account suspension pending investigation.
• Request for additional documentation to verify the source of funds.
• Reporting to relevant financial intelligence authorities in accordance with applicable law.

Account Restrictions and Fund Freezing

In the event of a confirmed or suspected AML or CTF policy violation, the platform reserves the right to:

• Suspend or permanently close the relevant account.
• Freeze any funds held in the account pending investigation.
• Withhold winnings or bonuses associated with suspicious activity.
• Cooperate fully with law enforcement and regulatory authorities.

Users whose accounts are suspended under AML procedures will be notified to the extent permitted by applicable legal obligations. The platform will not be liable for any losses arising from such account actions where there are reasonable grounds for suspicion.

Data Protection Commitment

Melbet is committed to protecting the personal data of all users in accordance with applicable data protection laws and international privacy standards. This section explains what data is collected, how it is used, and the rights available to users in relation to their personal information.

Personal Data Collected

The platform collects the following categories of personal data during registration and continued use of the services:

• Identity Data: Full name, date of birth, and government-issued identification numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and account balance information.
• Technical Data: IP address, device identifiers, browser type, and login timestamps.
• Usage Data: Betting history, session activity, and preferences recorded through platform interaction.
• Verification Documents: Copies of ID documents submitted during KYC procedures.

How Personal Data Is Used

Collected data is used for the following lawful purposes:

• Processing account registration and managing user accounts.
• Facilitating deposits, withdrawals, and bet settlements.
• Complying with KYC, AML, and other legal obligations.
• Detecting and preventing fraud, cheating, and other prohibited activities.
• Sending account-related communications and service notifications.
• Improving platform performance and user experience based on aggregated usage data.

Personal data is not sold to third parties. It may be shared with regulated service providers, payment processors, and legal authorities strictly as required by law or to fulfil contractual obligations.

User Rights

Users have the following rights in relation to their personal data:

• Right of Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal retention obligations.
• Right to Restriction: Request that processing of your data be limited in certain circumstances.
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
• Right to Object: Object to data processing carried out on the basis of legitimate interests.

To exercise any of these rights, users may contact the platform’s data protection officer through the official support channels. Requests will be handled within the timeframes prescribed by applicable law.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or regulatory requirements. Account data is typically retained for a minimum of five years following account closure, in line with AML regulatory obligations.

Platform Security Infrastructure

The protection of user accounts and financial transactions is a core operational priority for Melbet. The platform applies multiple layers of technical and procedural security measures to safeguard user data and funds at all times.

Encryption

• All data transmitted between user devices and the platform’s servers is protected using Transport Layer Security (TLS) encryption.
• Sensitive financial information, including payment details and account credentials, is stored using industry-standard encryption protocols.
• Database-level encryption is applied to all stored personal and financial records.

Two-Factor Authentication (2FA)

Users are strongly advised to enable two-factor authentication on their accounts. With 2FA activated:

• A one-time verification code is required in addition to the standard password at each login.
• Account changes, including withdrawal requests and contact detail updates, may trigger an additional verification step.
• 2FA can be configured via the Security section of account settings using an authenticator application or SMS verification.

Account Activity Monitoring

The platform conducts proactive monitoring of all account activity to identify and respond to security threats. This includes:

• Automated detection of unusual login patterns, such as access from unrecognised devices or locations.
• Alerts issued to users following login from a new device or IP address.
• Temporary account holds in the event of suspected unauthorised access, pending user verification.

User Responsibilities

Users are responsible for maintaining the security of their own accounts. The following practices are required:

• Use a strong, unique password for your account and do not share it with any third party.
• Log out of your account after each session, particularly on shared or public devices.
• Report any suspected unauthorised access to customer support immediately.
• Do not respond to unsolicited communications requesting your account credentials or payment details.

Incident Response

In the event of a confirmed security incident affecting user data or accounts, the platform will:

• Notify affected users within the timeframe required by applicable law.
• Take immediate steps to contain the incident and prevent further unauthorised access.
• Cooperate with relevant regulatory authorities throughout the investigation process.

Users who identify potential security vulnerabilities are encouraged to report them through the platform’s official security disclosure channel.